Last updated: April 24, 2026

Refund Policy

At ESSABOND, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines your rights with respect to returns, refunds, and exchanges.

You have 60 days from the date you receive your item to request a return.

1. Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. Items That Cannot Be Returned

Some items are not eligible for return or refund, including:

• Opened supplements or other perishable goods
• Opened health and personal care items
• Gift cards
• Hazardous or flammable items
• Final sale or clearance items as marked

3. How to Start a Return

To start a return, please contact us at support@essabond.com and we will email you the return address to send your package. Please wait for confirmation before sending any item back, as items returned without prior authorization may not be eligible for a refund. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damages and Issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

5. Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at support@essabond.com with a description and photo of the issue within 7 days of receiving your order.

6. Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@essabond.com.

Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.

7. International Orders

Customers outside the United States are responsible for return shipping costs unless the item is defective or incorrect. Duties, customs fees, and import taxes are non-refundable. If a package is returned to us as undeliverable due to refusal or an incorrect address, a restocking fee may apply, and original shipping costs will not be refunded.

8. European Union 14 Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The eligibility conditions in Section 1 still apply.

9. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact our support team so we have the opportunity to resolve the issue directly. We are committed to resolving all concerns in line with PayPal, Stripe, Klarna, and Shopify Payments policies.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about returns or refunds, please get in touch:

Email: support@essabond.com

Mailing address: 27 Old Gloucester Street, London, WC1N 3AX

By placing an order on our website, you agree to the terms outlined in this Refund Policy.